PRIVACY
POLICY

Who We Are

Dream Corset is a handcrafted corsetry brand specialising in bespoke corsets, body harnesses, theatrical costumes, and custom-made garments. We are the data controller responsible for the personal information you share with us.

Business Name: Dream Corset
Contact: hello@dreamcorset.com
Website: www.dreamcorset.com

Information We Collect

We collect personal information in different ways depending on how you interact with us:

We also collect information when you sign up to our newsletter, contact us on social media, or participate in promotions.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including custom-made pieces tailored to your measurements
• Communicate order status, shipping updates, and delivery confirmation
• Respond to your enquiries and customer support requests
• Send you our newsletter and exclusive offers — only if you have opted in
• Improve our website, products, and services based on usage
• Detect and prevent fraud and unauthorised transactions
• Comply with our legal and regulatory obligations
• Personalise your browsing experience and remember your preferences

Sharing Your Data

We only share your information with trusted third parties when strictly necessary:

• Shipping & Logistics Partners — DHL, FedEx, or local couriers who need your address to deliver your order
• Payment Processors — Stripe or PayPal, who handle payment securely under their own privacy policies
• Email Marketing Tools — such as Mailchimp, used solely to send newsletters you subscribed to
• Analytics Providers — such as Google Analytics, using anonymised data only
• Legal Authorities — only when required by law, court order, or to protect safety

All third parties are contractually required to handle your data in accordance with applicable data protection laws.

Cookies & Tracking

Our website uses cookies to enhance your experience. We use the following types:

• Essential Cookies — required for basic functions (shopping cart, login). Cannot be disabled.
• Analytics Cookies — help us understand site usage. You may opt out.
• Marketing Cookies — for relevant ads on Instagram and Facebook. Active only with your consent.
• Preference Cookies — remember your settings for return visits.

You can manage cookie consent at any time via your browser settings. Refusing non-essential cookies will not affect browsing or purchasing.

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• SSL encryption on all pages that collect or transmit personal data
• Secure encrypted payment processing — we never store full card details
• Restricted staff access — only those who need it to process your order
• Regular security reviews of our systems and third-party integrations

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access — request a copy of the data we hold about you
• Right to Rectification — ask us to correct inaccurate or incomplete information
• Right to Erasure — request deletion of your personal data where applicable
• Right to Restriction — ask us to limit how we process your data
• Right to Data Portability — receive your data in a machine-readable format
• Right to Object — object to processing for direct marketing at any time
• Right to Withdraw Consent — withdraw any consent you have given us at any time

To exercise any right, email privacy@dreamcorset.com. We respond within 30 days and may need to verify your identity first.

International Data Transfers

Dream Corset ships to over 60 countries worldwide and your data may be transferred internationally. We ensure appropriate safeguards are always in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Transfers only to countries with adequate data protection levels
• Binding data processing agreements with all international third-party processors

If you are in the EEA or UK, your data is processed in accordance with GDPR requirements.

Data Retention

We keep your data only as long as necessary to fulfil the purposes described in this policy, or as required by law:

• Order records — kept for a minimum of 7 years for tax and legal compliance
• Custom order data (measurements) — retained up to 3 years for future orders and alterations, then securely deleted
• Marketing data — retained until you unsubscribe or request deletion
• Account data — retained while active; deletion requests processed within 30 days

Children's Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal data from anyone under 16. If we become aware this has happened, we will delete it immediately. Please contact us at hello@dreamcorset.com if you believe a child has submitted data to us.

Policy Updates

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by:

• Updating the “Last Updated” date at the top of this page
• Sending an email to registered customers for significant changes
• Displaying a notice on our website homepage

Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions or requests related to this Privacy Policy, please reach out. We respond to all enquiries promptly and transparently.

We aim to respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.